Mainstream social media doesn't always fit

There are a lot of social media and networking platforms out there, but when a business needs a custom networking application for unique business requirements, the options are limited. For Spiceworks, we developed a custom networking tool that accommodates the unique needs of IT professionals (minus all the restrictions and rules and walls erected by mainstream social media apps). The tool we built took the Spiceworks help-desk functionality and reconfigured it into a powerful mobile app, allowing IT people to check, update, and close help-desk tickets, all from their smart phone. 

Bonus: In addition to replicating the help-desk functionality, the system also serves as a social networking tool that connects all users and fosters highly useful communication and engagement.

Bottom line

We built Spiceworks IT Help Desk Mobile based on feedback from the very large (and unabashedly opinionated) Spiceworks user community, which awarded our tool a whopping 4.5 out of 5 stars on the first release. Yes, we too were impressed.